![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
doc_strangeWell, I am done buying books from Amazon.
Been a customer since 1999. But if I don't 'test drive' a book before 30 days are up, I have to pay to return it for an exchange. Doesn't matter what the problem is. Could be missing 50 pages. Pages could fall out on opening it. 30 days.
Any sane bookstore would realize the 1:1 replacement request is because the book is damaged. Amazon doesn't even have a place to click for that. Just warnings and policy pages.
Done.
ETA: The insane customer support people somewhere in S. Asia on their old customer support line inform me they will do a one-time replacement (after calling me the name of a friend about 12 times, who must have once bought me something off my wish list) but that if it happens again I will have to pay. Translation: If I want to order a lot of books from someone, go elsewhere. Got it! Thanks!
I will be closing all accounts with them in the morning. "This one time, only." That is garbage.
Been a customer since 1999. But if I don't 'test drive' a book before 30 days are up, I have to pay to return it for an exchange. Doesn't matter what the problem is. Could be missing 50 pages. Pages could fall out on opening it. 30 days.
Any sane bookstore would realize the 1:1 replacement request is because the book is damaged. Amazon doesn't even have a place to click for that. Just warnings and policy pages.
Done.
ETA: The insane customer support people somewhere in S. Asia on their old customer support line inform me they will do a one-time replacement (after calling me the name of a friend about 12 times, who must have once bought me something off my wish list) but that if it happens again I will have to pay. Translation: If I want to order a lot of books from someone, go elsewhere. Got it! Thanks!
I will be closing all accounts with them in the morning. "This one time, only." That is garbage.
![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
(no subject)
Date: 2011-11-03 04:27 am (UTC)then again, Best Buy and other stores do this, and try to hide it. they reseal the boxes, and restock it. i've had more than a few friends buying things like camcorders, to find a pre-recorded material, missing cables, the WRONG unit, and obvious signs of use or abuse. fantastic.
course, some customers are to blame... they buy, and abuse return polices, and sometimes outright steal/substitute. the stores though, need to be on top of that, and NOT pass the damage along.
#