doc_strange: (autofail)
[personal profile] doc_strange
Well, I am done buying books from Amazon.

Been a customer since 1999. But if I don't 'test drive' a book before 30 days are up, I have to pay to return it for an exchange. Doesn't matter what the problem is. Could be missing 50 pages. Pages could fall out on opening it. 30 days.

Any sane bookstore would realize the 1:1 replacement request is because the book is damaged. Amazon doesn't even have a place to click for that. Just warnings and policy pages.


ETA: The insane customer support people somewhere in S. Asia on their old customer support line inform me they will do a one-time replacement (after calling me the name of a friend about 12 times, who must have once bought me something off my wish list) but that if it happens again I will have to pay. Translation: If I want to order a lot of books from someone, go elsewhere. Got it! Thanks!

I will be closing all accounts with them in the morning. "This one time, only." That is garbage.

(no subject)

Date: 2011-11-02 02:50 am (UTC)
ivy: (forest heart close)
From: [personal profile] ivy
I'm sorry they suck. I can say nice things about Powells.

(no subject)

Date: 2011-11-02 12:47 pm (UTC)
From: [identity profile]
Yes, and our local bookstore(s) such as Toadstool are great, too. This was a current, bestselling book in paperback which they certainly would have had in stock. My frustration with Amazon was not the issue of the bad book, it was the fact there is absolutely no way to get the thing exchanged past 30 days unless you have the magic Amazon phone number and beg/yell/insist (I did the last). The first person I spoke with was so ridiculously confused and useless I asked for a supervisor when he called me by my friend's name for the 6th or so time, and kept being confused as to what was being asked. I think "volume customer for 12 years" had something of an effect, but good lord, the policy is based on the fact they can't see the book before they agree to a return. That is, their model does not allow a normal defective book exchange the way every brick and mortar does.

(no subject)

Date: 2011-11-02 03:49 am (UTC)
ext_174465: (Default)
From: [identity profile]
well. mmm. if i bought a book at a regular bookstore, i don't THINK they'd exchange it either.

then again, very few books i have have errors. i have noted it. sometimes even after years having read the book and found some random evidence of missing pages i never noticed.

best recourse for that was calling the publishing house and letting them know their book sucked.

is there a different expectation here?


(no subject)

Date: 2011-11-02 12:41 pm (UTC)
From: [identity profile]
Wow. That would have explained it for certain, but no such luck; this is apparently a HarperCollins printing.

(no subject)

Date: 2011-11-02 12:57 pm (UTC)
From: [identity profile]
Wow. That's really lousy. Nigh fraudulent, I'd say.

(no subject)

Date: 2011-11-02 12:37 pm (UTC)
From: [identity profile]
The publisher absolutely will refund to any bookstore faulty copies. So, yes, different expectation.

(no subject)

Date: 2011-11-03 04:27 am (UTC)
ext_174465: (Default)
From: [identity profile]
also, in terms of a brand i "serve", we've been noticing that amazon is selling a lot of returns and seconds as first class merch; no boxes sometimes, damaged, scratched, bent... bad.

then again, Best Buy and other stores do this, and try to hide it. they reseal the boxes, and restock it. i've had more than a few friends buying things like camcorders, to find a pre-recorded material, missing cables, the WRONG unit, and obvious signs of use or abuse. fantastic.

course, some customers are to blame... they buy, and abuse return polices, and sometimes outright steal/substitute. the stores though, need to be on top of that, and NOT pass the damage along.



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